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Shipping Policy

Delivery of our services will be confirmed on your mail ID as specified during registration. For any issues in utilizing our services you may contact our helpdesk on +91 79 26467407/ 08

 

The shipping charge is based on per order basis which is at present Rs. 50/- per single order, irrespective of weight or numbers of products selected. Even for more than one units of a single product or multiple products, the shipping charges are flat Rs. 50/-.

 

At present, we deliver domestic shipments only.

 

The single order delivery charge has been built-in into the delivery charges. This will automatically be added to the product cost at the payment stage. The delivery cost of a consignment of 1 Packet Teranta-M or Teranta-F will be Rs. 450/- + 50/-. Hence the payment to be made for delivery within India will be INR 500/-. Similarly 1 packet of StonOff will cost Rs. 1500/- + 50 Rs. = 1550/-. The order value for 1 packet each of Teranta-M, Teranta-F and StonOff will be Rs. 450/- + 450/- + 1500/- + 50/- = Rs. 2450/-.

 
 

Return Policy

All shipments are carefully inspected before they are dispatched. However, if due to some unforeseen situation product is damaged completely or partially then the following terms apply for a mutually consented resolution of the situation.

  • 1) You have to inform our customer service team within 48 to 72 hours of receiving the shipment and report the issue.
  • 2) Please contact our customer service to report the issue and the customer service executive will provide you the address where the product needs to be returned.

 

Points to remember

  • 1) The product should be unused.
  • 2) Please ensure that the product is in original packing along with the invoice. All products should be returned in original condition.
  • 3) When you have shipped the product back please share the AWB Number given to you by the courier. You must use a trackable courier to return the product.
  • 4) Once the returned goods sent by the customer is received by us, we will replace it and send the new goods again.
  • 5) Please do not accept delivery of any item whose packaging is damaged or tampered with in any manner.

 

Refund Policy

We thank you and appreciate your purchase with us. Please read the policy, conditions and process carefully as they will give you important information and guidelines about your rights and obligations as our customer, concerning any purchase you make through us unless specifically stated otherwise on our product pages or readers offer advertisements. We make every effort to service the order/s placed with us. Product once sold will not be taken back and payment made towards it is non refundable except for the condition mentioned in Return Policy. However, if due to any reason, unavoidable circumstances or beyond the limitations of the merchants the order is not shipped by the seller then the order shall be cancelled and refunded.

 

Cancellation Policy

The orders may be cancelled post shipment and delivery due to any of the following reasons:

  • 1. Established defect in the product which the seller is not able to either replace or repair.
  • 2. Correct product could not be delivered.
  • 3. Shipping address not serviceable by courier or post.
 
 

BO Clause

 

We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time.

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